1. Introduction and Your Right to Destruction
This document provides instructions on how to exercise your Right to Destruction of your personal data, as guaranteed under the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.
You have the right to request the destruction of your personal data held by منصة مطاعم للطلب عبر المنيو الرقمي (the “Company”) in the following circumstances:
- The personal data is no longer necessary for the purposes for which it was collected or processed.
- You withdraw your consent, and there is no other legal basis for the processing.
- The personal data has been processed unlawfully.
- The destruction is required to comply with a legal obligation under Saudi Arabian law.
2. How to Submit a Data Deletion Request
To ensure the security and verification of your request, all data deletion requests must be submitted via email to our dedicated Data Controller contact.
Step-by-Step Procedure:
| Step | Action | Details |
|---|---|---|
| 1. Prepare Email | Open your registered email account. | Use the email address associated with your use of the Platform to help us verify your identity. |
| 2. Send Request | Send an email to the Data Controller. | Email Address: [Insert Dedicated Privacy Contact Email] |
| 3. Subject Line | Use a clear subject line. | Subject: Request for Personal Data Deletion – [Your Name] |
| 4. Body Content | Clearly state your request. | Include your full name, registered phone number (if applicable), and a clear statement that you are requesting the complete destruction of all personal data associated with your account/usage of the Platform. |
3. Verification and Processing
3.1. Verification
Upon receiving your request, the Company will take reasonable steps to verify your identity to ensure the request is legitimate and protects your data from unauthorized deletion. We may contact you via your registered phone number or email for confirmation.
3.2. Processing Time
We will process your request and complete the destruction of your personal data within [Insert Number, e.g., 30] days from the date of successful identity verification. If we are unable to comply with your request (e.g., due to a legal obligation to retain the data), we will inform you of the reason within the same timeframe.
4. Consequences of Data Deletion
Please be aware that requesting the destruction of your personal data will result in the following:
- Loss of Access: If you have a registered account, it will be permanently closed, and you will lose access to any associated services or history.
- Order History: While your personal identification data will be destroyed, some historical order data may be retained in an anonymized or aggregated form for statistical and business analysis purposes, in compliance with PDPL. This retained data will not be traceable back to you.
- Communication: You will no longer receive any communications from us, unless legally required.
5. Contact Information
For any questions regarding your data deletion request or your rights under the PDPL, please contact our Data Controller:
| Detail | Information |
|---|---|
| Contact Email | Plus@mta3em.com |
| Contact Phone | +966-598404030 |